Travel & Holiday Cancellation
Same-day travel and holiday cancellation certificate, required to confirm sickness or a health condition and its impact on your travel plans.
Availability: UK and International 
Travel and holiday cancellation certificate
If you have been sick or have a health condition that has affected your travel or holiday plans, you may require a medical certificate to cancel or reschedule your arrangements.
By uploading video evidence, our doctors can provide you with a same-day travel and holiday cancellation certificate that will confirm your medical condition and that cancellation is advised. No appointment is needed – simply apply online.
What will I receive?
You will receive a verifiable digital PDF letter signed by a medical professional and sent directly to your mobile, containing the following details:
Your name and date of birth.
The sickness or medical condition that has impacted your travel plans.
When symptoms started and if they are ongoing or if you are now recovered.
Signature and authorisation by one of our GMC-registered UK doctors.
Contact details of ZoomDoc Health with a QR code enabling a verification check.
How to get a Travel and holiday cancellation certificate online
Upload a video
Upload by 9pm for same-day service. This should be a 30 second – 1 minute video describing your symptoms.
Doctor validates evidence
Our doctors will look over the evidence you provide.
Receive your letter, same day
You’ll receive an email with your letter, with a QR code so they can be verified and accepted worldwide.
What will I need to supply?
To allow us to assess your condition and issue a medical certificate, we will require the following information:
A photo of your passport
Confirmation of when your sickness or condition started
Whether your sickness is ongoing, or you are now recovered
A 30-second to 1-minute video describing your medical symptoms
Details of your regular NHS GP (if you have one)
Send us a message
If your query is not answered below - please send us a message via the form below.
Frequently Asked Questions
Once validated, we will send your travel and holiday cancellation certificate to you by email and SMS.
✓ Upload a photo of your passport
✓ Complete a medical questionnaire
✓ Upload a short video (on your mobile) explaining the reasons why you need a travel and holiday cancellation certificate
Once scanned, your personal online results portal is loaded, from where your medical letter can be reviewed and personal details confirmed.
Once our doctors have provided a medical letter, we are unable to process a refund.
ZoomDoc Health are a UK-regulated healthcare service and the certificate can be used internationally.
All our doctors are registered with the UK General Medical Council.
There is an additional surcharge of £25 for any additional forms that need to be signed.
Simply email us at [email protected] with your completed form; then our doctors will review, sign and stamp it for you, prior to scanning and sending it back to you on the same day.