Accessibility Statement 

This website is intended for consumers, so it’s important that our site is accessible to all.  

However, where possible, we endeavour to support being able to:  

  • Use different screen sizes 
  • Get alt text for images 
  • Correct content sequencing 
  • Consistent navigation 
  • Appropriate labels 
  • Resize text 
  • No content that relies solely on sensory characteristics of components such as shape, size, visual location, orientation, or sound. 
  • Descriptive links 
  • Heading hierarchies for content pages 
  • Image/Graph captions, transcriptions and audio descriptions in content pages 
  • Use any content types or features that have been optimised such as accordions, slideshows, tables and tabs. 
  • Use of Web Rotor to navigate pages 


Our aims 

We aim for no restrictions for:  

  • Deaf users 
  • Limited hearing users 
  • Non-verbal users 
  • Limited manipulation users 
  • Limited reach and strength users 
  • Cognitive user group 

There are some restrictions for: 

  • Users without vision 
  • Users with limited vision 
  • Users without perception of colour 


Site Accessibility  

Whilst we have endeavoured to ensure the accessibility of our site, there are some known limitations.  

Both Proact and MIME websites are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances’ listed below.  

  • Some tables in content do not have table row headers when needed. This means assistive technologies will not read the tables correctly. WCAG 2.1 1.3.1 (Info and Relationships). 
  • Some link text is duplicated with a page (WCAG 2.1 2.4.4: Link Purpose (In Context) 
  • Images on some pages do not always have suitable image descriptions. WCAG 2.1 1.1.1 (Non-text Content). 
  • Colour contrast issues on some pages. 1.4.3: Contrast (Minimum) 
  • Pages display completely at 125%, but no larger without right-hand side overspill. WCAG 2.1 1.4.4: Resize Text 
  • Carousels WCAG 2.1 2.4.7 Focus Visible 
  • PDFs and other downloadable documents may not always be accessible. 


What we’re doing to improve accessibility 

  • We strive to make sure our use of navigation, images, graphs, slideshows, documents and tables meets accessibility standards. 
  • Avoid using elements such as carousels and slideshows. 
  • We will work to address issues raised in accessibility audits. 
  • We aim to introduce automated checks into the development process. 
  • We listen to user feedback. 


Feedback and contact information  

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us at [email protected]